Legal
Refund Policy
We want donors to give with confidence. This policy explains when and how refunds may be issued for donations made through CareFundGlobal.
Last updated: 2 November 2026
1. General Policy
Donations made through CareFundGlobal are generally non-refundable. When you make a donation, you are supporting a campaign organiser's stated cause, and those funds are intended to be passed on to the organiser. However, we recognise that exceptional circumstances may arise, and this policy sets out the limited situations in which a refund may be considered.
2. Eligible Refund Circumstances
A refund may be issued in the following circumstances: (a) Fraudulent campaigns — if CareFundGlobal determines that a campaign was fraudulent or materially misrepresented, donors may be eligible for a refund; (b) Duplicate charges — if you were charged more than once for the same donation due to a technical error; (c) Unauthorised transactions — if a donation was made without your authorisation and you report it promptly; (d) Campaign cancellation — if a campaign is cancelled by CareFundGlobal before funds are disbursed to the organiser.
3. Non-Refundable Situations
Refunds will not be issued in the following situations: (a) You changed your mind after making a donation; (b) The campaign did not reach its fundraising goal (unless the campaign was set up as an all-or-nothing campaign); (c) You are dissatisfied with how the campaign organiser used the funds; (d) The campaign organiser did not provide updates or communicate as expected; or (e) The donation was made more than 60 days ago, except in cases of confirmed fraud.
4. How to Request a Refund
To request a refund, please contact us at support@carefundglobal.org within 60 days of your donation. Include your full name, email address used for the donation, the campaign name, the donation amount, the date of the donation, and the reason for your refund request. We will review your request and respond within 10 business days.
5. Refund Processing
Approved refunds will be processed to the original payment method used for the donation. Refunds are processed through Stripe, our payment provider, and typically appear on your statement within 5–10 business days depending on your bank or card issuer. Platform fees and payment processing fees are non-refundable unless the refund is due to a technical error on our part.
6. Reporting Fraudulent Campaigns
If you believe a campaign on CareFundGlobal is fraudulent or misleading, please report it immediately by contacting us at support@carefundglobal.org. We take all fraud reports seriously and will investigate promptly. If a campaign is found to be fraudulent, we will take appropriate action including removing the campaign, withholding disbursement of funds, and notifying relevant authorities where required.
7. Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to dispute the chargeback and provide evidence of the transaction. We encourage you to contact us directly at support@carefundglobal.org before initiating a chargeback, as we are often able to resolve issues more quickly through direct communication.
8. Changes to This Policy
CareFundGlobal reserves the right to modify this Refund Policy at any time. Changes will be posted on the Platform and will take effect immediately upon posting. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us at support@carefundglobal.org. We are committed to resolving all concerns fairly and promptly.